Trials and Packages:

• Trial Private or Trial Group Class: Each client is eligible for a one-time purchase. Choose between a private or group trial.

• Kickstarter Package: This special one-time package can be purchased alongside a trial class to give your Pilates journey a great start. However, it is not valid for classes with our founder.

• 10-Session Private or Group Pack: You’re welcome to purchase as many as you like.

Validity Periods:

• Trial Private or Group Class: Valid for 1 week from date of purchase.

• Kickstarter Package: Valid for 5 weeks, from date of purchase.

• 10-Session Private or Group Pack: Valid for 12 weeks from the date of purchase.

• 5-Session Private Pack: Valid for 6 weeks from date of purchase.

Other Terms:

• All purchases are non-refundable and non-transferable.

• Packages can’t be extended beyond their validity periods, unless with valid medical/emergency reasons, so we encourage you to plan your sessions accordingly.

• By purchasing a package, you’re agreeing to our cancellation and rescheduling policies.

Class Policies:

• Cancellation Policy: We understand that life can be unpredictable, so we ask for your help in respecting our 24-hour cancellation and rescheduling policy. If you need to cancel or reschedule, please do so at least 24 hours in advance to avoid a charge of SGD 180 or the use of one lesson from your class pack.
  
  However, we always handle these situations with understanding. If an emergency arises, we may request a medical certificate to ensure the charge is not applied.

• Group classes: With our small-group classes capacity at 4-5 pax, we recommend booking early or joining our waitlist to secure a spot.

• Late-comer Policy: Out of respect for all students and the flow of the session, clients who arrive more than 5 minutes late may be turned away or allowed to join only at the teacher’s discretion.

• ClassPass Policy: Priority is given to our valued Altum Pilates members when it comes to group classes. If a class is over-subscribed with a waitlist, we will prioritise our members by offering them spots that would otherwise go to ClassPass users or have already been booked earlier by a ClassPass user. We don’t enjoy doing this, but hope you understand that since our group class sizes are kept small, our members will be given priority.
  
  To enjoy guaranteed spots and priority treatment, consider purchasing a group class package with us instead.